Head Ache Right Temple

Time flies


time, you know, fly away ... sometimes slowly, sometimes quickly ... but sometimes too fast. At least for un'utonta who called me a few days ago:


... the phone rings ...


Me: I'm Nick HelpDesk

Utonta: Hello, I'm Katie from Rimini (name and city, as always, not real)


Me: Hello

Utonta: Hello, I have a Wyse terminal blocked, the Z9

Me: Let's see ... ok, you kill the login I was using it, it was unlocked?

Utonta: No, it is still implanted

Me: Ok, shut off the power and data to reset the channel dell'axel

Utonta: Off .... and off ....

Me: Ok done, reconnect it and turn it back on

Utonta: Made ... But do not go yet ...

Me: So we check the setup of the terminal.

At this point we check all the parameters of the terminal but found no errors. At the end of the terminal setup is still implanted.

Me: No way ... does not cooperate. Do this, shut off again and the data cable and leave it off and unplugged for 10-15 minutes. Should recover.

Utonta: But this time I have too much to do, I can not hold it for a quarter of an hour!

Me: Well as it is not you can still use ....

Utonta: But I need!

I: Yeah, leave it switched off and unplugged for 15 minutes and should be fine.

Utonta: And if you still stuck?

Me: It means that the terminal is faulty, then eventually call you back, and open a ticket.

Utonta: Ok after ....


I put down, spend about 120 SECONDS and re-phone rings ....


Me: HelpDesk are

Utonta Nick: Hello, I'm always Katia

Me: Hello ...

Utonta: Call for a terminal blocked ..

Me: Another?

Utonta: No is always the same.

Me: But I told you to leave it off and unplugged for 15 minutes ...

Utonta: Yes, and I did! but the terminal is still stuck!

Me: But did not go 15 minutes ... I have passed it and no 2 ....

Utonta: But I can not leave it off so much, I stuck the branch

I (thinking: oh yes, a terminal branch blocks ...) : If you want to unlock you have to do what I said . I can not do anything else.

Utonta: Ok ...



I put the phone down and I realize I have finished the round. I turn off the computer and go out and feel a connection to the phone say "Hello Katie ... blocked a terminal?" ... and I think "Greetings ...."

How Many Days Can Menstrogen Be Used?

PROBLEMS OF VIEW?


The largest capacity that the utonti is to say with absolute certainty things that are absolutely impossible. And there's no way to reason with her.

received a while ago, I would say strange phone call from which the fate wanted to save in extremis:


... the phone rings ...


Me: HelpDesk are

Utonta Nick: Hello, I'd open a ticket for a problem with the scanner

Me: What's the problem?

Utonta: When you run it crashes and does not acquire images

Me: Ok, tell me make and model of the scanner that I open the ticket

Utonta: Eh boh .... where is it?

I: Directly on the scanner

Utonta: It's a HP ...

Me: Ok, model?

Utonta: LaserJet 4000 ...

Me: Huh??

Utonta: HP LaserJet 4000

I (think, thanks to Ciuffoli is a printer!) : But then there is a scanner ...

Utonta: Yes!

Me: No, the LaserJet 4000 is a printer.

Utonta: Yes, it's a printer that doubles as a scanner

Me: No, the 4000 is just a printer. It makes scanners.

Utonta: But you instead! You say it's a scanner!

Me: No, however, is just a printer. It is a multifunction.

Utonta: I've used as a scanner until yesterday!

Me: So you're reading the template for something else ...

Utonta: It says here, LaserJet 4000

Me: Again, it is not possible.

Utonta: But it's written right here on the scanner!

> TACK < Cade la linea (E meno male!!!) L'utonta non ha richiamato, o magari si ma non ci ho parlato io, quindi non so come sia andata a finire...


But how the hell do you confuse a multifunction printer with a??


HP 4000:




Ones:

Eat Drink Married Napkins

IF YOU DO NOT KNOW ... MUST GIVE UP SOMETIMES


Ok, I have already spoken several times in this blog, but if there's one thing I still do not understand is how it is possible that there are people who do not have the slightest idea of \u200b\u200bwhat programs are using !

Well, that certainly does not require users to know exactly how to operate their programs, but at least know the name of the program go to open it should be fairly automatic, no?
Instead, as shown in several articles, it is not.

And then ... is not out of malice but often there is not even possible to go to intuition, as explained in the past, the company is actually a fusion of many companies, that despite The merger still retain a lot of differences between them. Therefore instead of having a set of standard applications, they have many ... too many.
And I'm not exaggerating, Unix systems have 15, 4 AS/400, Citrix programs, two different Oracle servers, plus a disproportionate number of Web applications that if I tried to list them all lose count. (And are more or less the same thing!)

Therefore, if you can not even tell us what it's called the program you use, it is often difficult to understand what he wants.
But the top was long ago with un'utonta that she did not know which way to turn ...


... the phone rings ...


Me: Nick HelpDesk are

Utonta: Hello, I'm back now from a year of maternity leave, and now you should reset the password of the programs because after all this time I do not remember.

Me: Ok, what programs?

Utonta: All.

Me: All what?

Utonta: Everyone!

Me: I doubt you need to use all the company plans ...

Utonta: No well I mean all the ones we use here at CustomerService

Me: And what programs to use CS?

Utonta: Well as ??!?!?!?! Do not you know ?!?!?!?!?!

Me: You tell me what programs work for you ...

Utonta: .......................................... > TACK < (riappende)

Me: But .... Vaffa

What Is The Strongest Antibiotic To Help Std

Sometimes I wonder why waste time and energy with people not listen to me either.
Let me explain, often people who call us or write to us do not know anything .. not even use that program! And you also get angry when they realize that not enough to say "should not be the system" to allow us to solve the problem.

Some time ago I received the following call for example by a utonto that in addition to not even know what his name was also quite stubborn ...


... the phone rings ...


Me: HelpDesk are

Utonto Nick: Hello, I'm Paolo Rossi (real name NDR) , I can not log ...

Me: Get where?

Utonto: Well, I'm just stuck ...

Me: Ok, but stuck where?

Utonto: Like where?

Me: You said that you could not enter, but go where??

Utonto: Eh ... in computer ...

Me: In Windows? On the home screen? You have just turned on the pc?

Utonto: No I am already inside the PC, not within the system ...

Me: What?

Utonto: The system ...

Me: What system??

Utonto: What?

Me: That type of system / program you have to go??

Utonto: Eh ... I do not know ..

Me: I guess you clicked somewhere ... where you clicked??

Utonto: On TinyTerm ....

Me: Ok, then open TinyTerm and on what system you try to log in?

Utonto: TinyTerm! Tel'ho said!

Me: TinyTerm is an emulation program, which connects to a Unix server ... you which server you connect to?

Utonto: Ah do not know ...

Me: It is written in the address bar at the top of TinyTerm

Utonto: Here it does not say anything!

I (I surrender) : Tell me the IP of the computer ...

Utonto: XXXX

I (once connected) : The system is PINCOPALLO ... See? It says here.

Utonto: Ah ....

Me: Ok now try again, I have already restored the account

Utonto: Perfect work.

Me: A place Hello ...



all'utonto Now that I've explained how to understand what it's called the program to work on for years now, I can take it for granted that the next time he calls will all be much easier and faster for both ... something like: Hello, I'm disabled on PINCOPALLO - Ok, rehabilitated - hello Thanks!


Instead .... the next day calls for the same problem ... beak and I always ...


Me: HelpDesk are

Utonto Nick: Hello, I'm Paolo Rossi, I can not get into the system

I (I recognized him but I pretend to nothing) : What?

Utonto: Eh ... boh ....

Me: How boh ... on which system you need to connect?

Utonto: Ummmm ... the TinyTerm ....

I (give him a little help) : Ok, but where you need to connect with TinyTerm? Perhaps the PINCOPALLO??

Utonto: Ummmm ... No no just TinyTerm!


At this point I give up and I linked to his computer to re-explain where it should read ...
There would be understood, no? Exact
not got a bat!! The next day, still calls and wants to jinx it Ribecco always me!


Me: HelpDesk are

Utonto Nick: Hello, I'm Paolo Rossi, I can not get into the system

Me: What?

Utonto: Eh ..... boh .... TinyTerm ...

I (finally giving up) : Ok rehabilitated ...