Ok, I have already spoken several times in this blog, but if there's one thing I still do not understand is how it is possible that there are people who do not have the slightest idea of \u200b\u200bwhat programs are using !
Well, that certainly does not require users to know exactly how to operate their programs, but at least know the name of the program go to open it should be fairly automatic, no?
Instead, as shown in several articles, it is not.
And then ... is not out of malice but often there is not even possible to go to intuition, as explained in the past, the company is actually a fusion of many companies, that despite The merger still retain a lot of differences between them. Therefore instead of having a set of standard applications, they have many ... too many.
And I'm not exaggerating, Unix systems have 15, 4 AS/400, Citrix programs, two different Oracle servers, plus a disproportionate number of Web applications that if I tried to list them all lose count. (And are more or less the same thing!)
Therefore, if you can not even tell us what it's called the program you use, it is often difficult to understand what he wants.
But the top was long ago with un'utonta that she did not know which way to turn ...
... the phone rings ...
Me: Nick HelpDesk are
Utonta: Hello, I'm back now from a year of maternity leave, and now you should reset the password of the programs because after all this time I do not remember.
Me: Ok, what programs?
Utonta: All.
Me: All what?
Utonta: Everyone!
Me: I doubt you need to use all the company plans ...
Utonta: No well I mean all the ones we use here at CustomerService
Me: And what programs to use CS?
Utonta: Well as ??!?!?!?! Do not you know ?!?!?!?!?!
Me: You tell me what programs work for you ...
Utonta: .......................................... > TACK < (riappende)
Me: But .... Vaffa
0 comments:
Post a Comment