.... One is stupid and the other is worse. Would you say a friend of mine.
Once I got a call (not from Oleggio, but oh well) from two utonti who apparently thought that the printers were to settle on their own.
... the phone rings ....
Me: HelpDesk are
Utonta Nick: Hello, here we have a problem with the printer.
Me: What's the problem?
Utonta: What does not go ...
Me: What?
Utonta: Do not print ..
Me: Which program dies?
Utonta: Eh boh ... I know! I
: Printing from AS400? Unix?? from Windows??
Utonta: Eh boh us mold the documento_strano_mai sentito_in_vita_mia
Me: Tell me the IP of your computer that I connect, so I can see straight ...
Utonta: XXXX
I connect to the pc and I had to do some simple printing from Windows ... but the job went wrong already being spooled before being sent to printer. Then do some testing etc. restarting the spooler. but to no avail. When utonta says something incredibly useful ...
Utonta: quard But the problem is not mine alone. Others will not even print.
Me: Eh? But this is a local printer connected to your PC. It is neither in the network share.
Utonta: But I guess that's the network ...
Me: Here it is installed on the USB port. But what this printer is physically connected? On your PC or in a turret on the wall?
Utonta: Eh ... boh colleague who you step on it understand ...
I (I guess ironically) : In the place !!!!!
Utonto: Hello?
Me: Yes, I was asking to c. ... (But I stop immediately)
Utonto: We connected the 03 to 15
Me: Eh?
Utonto: We connected the 03 to 15
Me: What?
Utonto: We connected the 03 to 15
Me: In what sense??
Utonto: We connected the 03 to 15
Me: Ok but what is the 03 and what is 15??
Utonto: Eh ... the printer! We connected to the 15! (do not know why they call it the "03" and do not want to know NDR)
Me: And I guess 15 is the number of the tower wall ... right?
Utonto: Right.
Me: But you did an operational request to put the printer on the network?
Utonto: No, I do not know what it is ...
Me: Let me see, you've got a local printer, you've made an ethernet cable and have connected to the first tower free and tried to print??
Utonto: Exactly.
Me: So it's obvious that does not work ... to put a printer on the network to activate the turret, because if you've never used is not likely to be active, associate an IP address to the printer and install it on each computer that will be used ...
Utonto: Ah ....
Me: And to do everything you need to tell your manager to fill out the application form and send it to the relevant office ...
Utonto: Oh ok then I will do so ....
Me: Here ....
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